FAQs

WHAT CURRENCY IS USED ON THIS WEBSITE?

Canadian Dollars (CAD). We are located in Calgary, Alberta, Canada, and our chosen currency is a reflection of this.

DO YOU USE VINYL FOR YOUR SIGN AND GROWTH CHART RULER DESIGNS?

No, we pride ourselves on using only the finest paints and stains in our designs, no vinyl here. Every detail is painted and is handmade with love.

CAN I CUSTOMIZE MY DESIGN FOR A UNIQUE LOOK?

For our “Made to Order” designs, you are welcome to choose from the options available on each product page to customize your paint colors, stain colors, sign sizes, and in some cases, fonts. We are not currently offering any custom-order designs from scratch; however, we may offer opportunities to do this again in the future. 

DO YOU SHIP WITHIN CANADA?

Yes; shipping is calculated upon checkout for all Canadian addresses. Due to the size and nature of our products, PO boxes may or may not be permitted. Please inquire if you are unsure.

DO YOU SHIP INTERNATIONALLY (INCLUDING TO THE USA)?

At this time, we do not ship internationally via our calculated rates on this website. Please email us directly at autumnbluedesign@gmail.com to inquire about a custom shipping quote. 

WHERE CAN I PICK UP MY ITEM LOCALLY?

We are located in Calgary, Alberta, Canada. Please use the code "LOCALPICKUPYYC" when checking out to remove the shipping charges and instead pick up your item locally!

WHAT IS YOUR DESIGN PROCESS FOR SIGNS WITH MULTIPLE PERSONALIZATIONS?

After purchase, the design concept is mocked up digitally, including requested colors, fonts, etc. The proof will be provided to you via email or Facebook Messenger (as per your preference). You are welcome to request as many changes as you'd like until you are delighted with your design. Once you approve the design, we will get to work and start creating the real sign. Using solid wood and/or plywood (depending on the style chosen), we cut, sand, stain, paint, clear coat and add hanging hardware as applicable. Once completely finished, it is either ready for local pick up (in Calgary, AB, Canada), or is packaged and shipped to your address.

 

 

HOW LONG WILL IT TAKE TO CREATE MY "MADE TO ORDER" SIGN OR GROWTH CHART RULER?

At this time, our anticipated timeline is 3-4 weeks from start to finish. This does not include any shipping time (if required), so please order early with this timeline in mind. If you need to rush your order, please message us or email us at autumnbluedesign@gmail.com prior to ordering. Once contacted, we will be able to discuss the needed timeline, our ability achieve it, and any applicable Rush Fees.

HOW LONG WILL IT TAKE TO PREPARE MY "IN STOCK" SIGN OR GROWTH CHART RULER?

Our “In Stock” section is great if you are looking for a last-minute gift, or if you just aren’t into waiting to have something made to order. Shipping times will vary by location, but a timeline and tracking number will be provided once they are in the mail. We will make every effort to have your In Stock item in the mail within 1-2 business days. 

CAN I CHANGE OR ADD SOMETHING ON MY "IN STOCK" ITEM?

Unfortunately, no. These items have been completed with a protective clear coat, and as such, cannot be modified. If you’d like to personalize something, please see our “Made to Order” section.

HOW DO I USE AND CARE FOR MY WIPEBOARD?

Easily! Due to the nature of the wipeboard material, ONLY wet erase chalk markers can be used safely on the surface. Please do not use any other type of marker on them. To clean the inserts, remove them from the frame and use a wet cloth to wipe the wet erase chalk marker off. Dry the inserts fully and store them all inside of your reusable frame. Please do not get the frame wet to avoid damage. We recommend you make sure to clean each insert prior to storage for any length of time. That’s it!